MSPs, Resellers and BackupAssist Partners
Get in touch with Client Success
Search our knowledge base and help.
Most issues can be solved from here.
Is your version still supported?
We are currently offering support for Version 9 and 10.
If you are using an older version, please upgrade your version by purchasing a BackupCare subscription, before contacting us.
Recommended: submit a support ticket with diagnostics from within the software
If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.
- To submit your diagnostics:
- Open the BackupAssist Console
- Click on ‘Help’ in the toolbar
- Click ‘Contact Support…’
- Fill in the fields
- Make sure ‘Submit system diagnostics with your query’ is checked
- Hit ‘Send’
Submit a support ticket from this webform.
We provide email support before and after purchase.
Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Level 2, 991 Whitehorse Road
Box Hill VIC 3128, Australia