联系 我们
如果您有任何疑问，请联系我们。
Sales inquiries / cyber-resilience goal setting
联系我们
您可以询问任何与我们的
订购、发票、许可或一般客户服务有关的问题。
美国营业时间：周一至周五，上午9点至下午5点，美国东部时间
澳大利亚营业时间：周一至周五，上午9点至下午5点，澳大利亚东部时间
Partner services
MSPs, Resellers and BackupAssist Partners
Get in touch with Client Success
Ask BackupAssist about joining our Global Partner Program, or get help with your Partner account.
https://backupassist.com/company/contact-us
Partner Services
Ask BackupAssist about joining our Global Partner Program, or get help with your Partner account.
Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Technical support
Search our knowledge base and help.
Most issues can be solved from here.
Is your version still supported?
We are currently offering support for Version 9 and 10.
If you are using an older version, please upgrade your version by purchasing a BackupCare subscription, before contacting us.
We typically offer support for the latest two versions of BackupAssist Classic – a timeframe of three to four years. However, we cannot offer support indefinitely, especially in an age where security updates are of paramount importance.
Recommended: submit a support ticket with diagnostics from within the software
If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.
- To submit your diagnostics:
- Open the BackupAssist Console
- Click on ‘Help’ in the toolbar
- Click ‘Contact Support…’
- Fill in the fields
- Make sure ‘Submit system diagnostics with your query’ is checked
- Hit ‘Send’
Submit a support ticket from this webform.
https://backupassist.com/company/contact-us
Email Support
We provide email support before and after purchase.
BackupCare Subscribers
We are pleased to offer you phone support.
Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Our headquarters
Our Headquarters
Cortex I.T. Labs Pty Ltd
Level 2, 991 Whitehorse Road
Box Hill VIC 3128, Australia
Level 2, 991 Whitehorse Road
Box Hill VIC 3128, Australia
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